United Express
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FILE - In this Thursday, Oct. 8, 2015, file photo, Southwest Airlines CEO Gary Kelly speaks during a preview of the new international concourse at Houston Hobby Airport in Houston. Southwest Airlines says it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Express flight that has damaged United's reputation with the flying public. In 2016, Southwest bumped 15,000 passengers off flights, more than any other U.S. airline. (AP Photo/Pat Sullivan, File)
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FILE - In this July 9, 2009, file photo, musician Dave Carroll, of the pop-folk band Sons Of Maxwell, holds his repaired Taylor guitar in Halifax, Nova Scotia. Carroll become an internet sensation after posting a revenge song about airline customer service on YouTube with his song "United Breaks Guitars." Carroll's guitar sustained serious damage while traveling on United to a performance in the United States. The United fiasco where a passenger was dragged off a United Express flight on Sunday, April 9, 2017, is just the latest example of bad behavior by a company or its employees called out by witnesses with a smartphone. As smartphone cameras and social media have shifted power to consumers, they are forcing companies to be more nimble in handling matters they might have tried to sweep under the rug before. (Andrew Vaughan/The Canadian Press via AP, File)
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**FILE** In this photo from Oct. 5, 2010, an American Airlines jet (right) taxis past United Airlines and United Express jets at O'Hare International Airport in Chicago as the Willis Tower looms in the background. (Associated Press)
