Topic - Ryan Green

He said Southwest also won't install curtains like those that separate premium cabins from the economy-class section on other airlines.

Southwest Airlines may change its quirky boarding and seating practices →

"You know by now all of the flexibility and planning that we put in place to deal with the storm just wasn't enough," Mr. Green said in the video posted on Twitter.

Free rebooking, full refunds offered by Southwest to travelers affected by mass cancellations →