Topic - Kurt Ebenhoch

If you are in a group and one person belongs to a higher level of the airline's frequent-flyer program, use the number associated with that person to call the airline, says Kurt Ebenhoch, a travel consumer advocate and former airline spokesman.

Winter weather is snarling air travel. Here's what to do if your flight is canceled →

Kurt Ebenhoch, a consumer travel advocate and former airline spokesperson, has stressed that travelers are eligible for a refund, not just vouchers for future travel.

Was your flight canceled amid bad weather? What you need to know about rebooking, refunds and more →