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"Contrasting that with the difficulty of relationships, it's a huge difference, right? It's available 24/7. It's always agreeable. It's always, you know, giving you comfort when other things are not," Mr. Shah added.
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Chirag Shah, senior vice president of federal affairs for the American Hotel and Lodging Association, told lawmakers of the significant economic issues still facing his industry as a result of the pandemic.
Travel and tourism execs ask lawmakers to help revive industry post-pandemic →
