Verizon issuing $20 credit to customers affected by outage

Verizon is giving a $20 credit to people affected by the wireless data and voice service outage across the U.S. on Wednesday.

“To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app,” Verizon said on social media Thursday.

“On average, this covers multiple days of service … This credit isn’t meant to make up for what happened … it’s a way of acknowledging your time and showing that this matters to us,” the company added.

Verizon said it would contact its business customers directly.

A Verizon spokesperson told USA Today the outage was caused by a “software issue,” and that the company was investigating the matter further.

Verizon confirmed the outage at around 1:07 p.m. EST on social media, and then said at around 10:20 p.m. that the outage had been fixed.

At its peak, outage reporting website Downdetector got 319,134 reports from people indicating that Verizon was having issues. In total, Downdetector received over 2.3 million reports about the Verizon outage.

Sources in law enforcement told ABC News that they believe the incident was not caused by a cyberattack but rather by a server failure in New Jersey.

In addition, Federal Communications Commission Chair Brendan Carr told Reuters that the agency would also look into the incident and “take appropriate action.”