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FILE - In this March 31, 2014 file photo, navigator John Jones explains the many options to a client seeking help buying health insurance at the Family Guidance Center in Springfield, Ill. According to a new report published Monday, April 28, 2014, by market research firm Avalere Health, the click-by-click hunt for a health plan that would cover a particular drug or a favorite doctor proved frustrating for many consumers navigating the new insurance exchanges. It’s the first systematic analysis of consumer experience on the new insurance exchanges. (AP Photo/Seth Perlman, File)

FILE - In this March 31, 2014 file photo, navigator John Jones explains the many options to a client seeking help buying health insurance at the Family Guidance Center in Springfield, Ill. According to a new report published Monday, April 28, 2014, by market research firm Avalere Health, the click-by-click hunt for a health plan that would cover a particular drug or a favorite doctor proved frustrating for many consumers navigating the new insurance exchanges. It’s the first systematic analysis of consumer experience on the new insurance exchanges. (AP Photo/Seth Perlman, File)

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